Job Summary

We are looking for a detail-oriented Quality Assurance Analyst – Order to Cash (O2C) to support financial operations within a BFSI account.

The role involves evaluating transaction accuracy, ensuring compliance with established processes, identifying quality gaps and recommending improvements to enhance operational performance.

The ideal candidate must have hands-on experience in Order-to-Cash (O2C) processes and a background in BFSI or financial services.

Key Responsibilities

• Conduct quality checks and audits of O2C transactions to ensure accuracy, completeness and compliance.
• Evaluate transaction processing against SOPs, client requirements and quality guidelines.
• Identify recurring errors, process gaps and improvement opportunities.
• Document audit findings and provide actionable feedback to Operations teams.
• Analyze quality results and trends to identify root causes.
• Recommend corrective actions to improve process performance.
• Prepare quality reports and maintain accurate audit records.
• Participate in quality calibration sessions to ensure consistent evaluation standards.
• Collaborate with Operations and other stakeholders to resolve quality issues.
• Support continuous improvement initiatives to enhance accuracy, efficiency and compliance.

Required Qualifications & Experience

• Minimum 1 year of relevant work experience.
• Hands-on Order-to-Cash (O2C) experience is mandatory.
• BFSI or Financial Services background is required.
• Experience in Shared Services, BPO, Global Capability Centers (GCCs) or captive operations is preferred.
• Strong analytical skills and attention to detail.
• Good communication, documentation and problem-solving skills.
• Previous experience in Quality Assurance, transaction auditing or process compliance is an advantage.
• Experience working with global stakeholders or international teams is preferred.
• Must be willing to work onsite in Alabang.
• Comfortable working night shifts and possible weekend schedules.

Recruitment Process

1. Validation
2. Profile Review
3. One-Level Interview

Important Eligibility Criteria

Former Teleperformance employees are NOT eligible for rehire, whether directly or through a third party.

The following companies are also ineligible:

• PSG
• Majorel
• Aegis

These companies fall under Teleperformance for this hiring requirement.

Pre-Screening Questions

Candidates must provide the following details: provide answer to pre-screening questions in comment

1. Educational Attainment:
2. Total Years of BPO Experience:
3. Years of Order-to-Cash (O2C) Experience:
4. Years of Quality Assurance Experience:
5. BFSI/Financial Services Experience:
6. Last Drawn Salary:
7. Expected Salary:

Interested candidates with hands-on O2C experience and a BFSI background are encouraged to