Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company for various BPOs, offshore and onshore.

We are currently hiring a Quality Analyst for our BPO Partner in Quezon City.

Job title: Quality Analyst - UK Financial Collections
Account: UK Financial Collections
Work setup: 100% onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Confidential and depending on experience
Start date: ASAP
Headcount: 4

Qualifications:

• Bachelor's Degree or undergraduate
• Minimum of 2 years of work experience in UK/US/AU banking COLLECTIONS operations and quality assurance in a call center or shared services environment
• 2-4 Years of contact center experience in the banking industry.
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
• Excellent communication & feedback/coaching skills.

Key Responsibilities & Qualifications:

• Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.
• Skills: Strong analytical, communication (verbal/written), and negotiation skills.
• Process Knowledge: Understanding of financial regulations and compliance standards.

Recruitment Process: Virtual

To apply, please send your updated resume here or via email at isay@gratitudephilippines.com. Ensure you answer the screening questions.

Further details will be discussed once shortlisted and invited for an interview. Our recruitment team will reach out to you via WhatsApp/Viber or a phone call once shortlisted.

APPLY NOW!