JOB TITLE: USRN Trainer (Assistant Manager Level)

ACCOUNT: Healthcare
LOCATION: Alphaland, Makati City, Metro Manila
WORK SETUP: Onsite
WORK SHIFT: Shifting Schedule
SALARY: Open Budget (Competitive, based on experience)

Role Overview

The USRN Trainer is responsible for the effective delivery and administration of clinical training programs for new and tenured nursing staff. This role ensures that all training content is aligned with client requirements, organizational standards, and U.S. healthcare regulations. The USRN Trainer plays a key role in developing clinical competency, ensuring training quality, and supporting operational readiness across assigned programs.

Key Responsibilities

Training Delivery

• Conduct New Hire Training (NHT) sessions for USRN roles across various clinical programs (e.g., Utilization Management, Case Management, Clinical Appeals, Triage, Claims Review)
  
• Facilitate instructor-led, virtual, and hybrid training sessions using structured methodologies and adult learning principles
• Ensure trainees meet clinical competency, documentation quality, and compliance standards prior to deployment to operations

Curriculum and Content Development

• Develop, review, and update training modules, assessments, return demonstrations, case simulations, and reference materials
  
• Ensure training content reflects current client guidelines, internal policies, U.S. healthcare protocols, and applicable regulatory standards (e.g., HIPAA)
  
• Collaborate with Operations, Quality, and Client Teams to ensure accuracy and alignment of clinical training programs

Trainee Evaluation and Coaching

• Conduct knowledge assessments, practical evaluations, and certification activities for trainees
  
• Document trainee performance and provide formal coaching, feedback, and developmental support
  
• Participate in transition-to-production support (nesting, shadowing, side-by-sides) to ensure successful deployment

Compliance and Documentation

• Maintain complete, accurate, and timely records of training attendance, evaluations, progress updates, and training reports
  
• Ensure strict adherence to confidentiality, compliance protocols, and internal documentation standards
  
• Prepare and submit training performance reports to Training Managers and stakeholders as required

Continuous Improvement

• Identify learning gaps, recommend interventions, and facilitate upskill and refresher training sessions
  
• Participate in training audits, client meetings, policy updates, and calibration sessions
  
• Contribute to initiatives enhancing instructional quality, training efficiency, and clinical accuracy

Qualifications (Non-Negotiable)

• Active and unrestricted U.S. Registered Nurse (USRN) license
  
• Minimum 2–3 years clinical bedside experience (e.g., ER, ICU, Med-Surg, Telemetry)
  
• Minimum 1 year of experience as a USRN Trainer in a BPO or U.S. Healthcare account (e.g., UM, CM, Triage, Appeals, Claims)
  
• Knowledge of MCG/Milliman, InterQual, clinical guidelines, HIPAA requirements, and U.S. medical terminology
  
• Previous experience in training or clinical education
  
• Familiarity with adult learning principles, curriculum design, or training methodologies
  
• Demonstrated proficiency in English communication (oral and written)
  
• Strong presentation, facilitation, and interpersonal skills
  
• Ability to work onsite, remote, or in hybrid training environments as required
  
• Preferred: experience in instructional design or Learning & Development
  

Recruitment Process

1. Validation
   
2. Assessments
   
3. Initial Interview with Operations
   
4. Final Interview with Operations

Pre-Screening Questions

1. What is your highest educational attainment?
   
2. How many years of experience do you have as a USRN Trainer in a BPO/U.S. Healthcare account?
   
3. How many years of clinical bedside experience do you have?
   
4. What is the validity status of your USRN license?
   
5. Are you able to work onsite in Makati on a shifting schedule?
   
6. What is your last drawn salary?
   
7. What is your expected salary?