# Job Description: Trainer – H&R Block Seasonal Account

**Account:** H&R Block Seasonal Account\

**Location:** Sucat, Philippines\

**Work Setup:** 100% Onsite\

**Employment Type:** Contractual (until April 2027)\

**Salary:** ₱25,500–₱35,000 basic salary per month\

**Performance-Based Bonus:** Up to ₱2,500\

**Headcount:** 5\

**Shift:** Shifting Schedule

## Job Summary

We are looking for a motivated and experienced **Trainer** to support the H&R Block Seasonal Account. The successful candidate will be responsible for delivering effective training programs, developing training materials, coordinating training schedules, and ensuring employees acquire the knowledge and skills required to meet operational and performance standards.

The ideal candidate should have prior BPO experience, excellent English communication skills, strong presentation abilities, and a passion for learning and development.

## Key Responsibilities

- Deliver training programs for new hires, existing employees, and targeted functional or process-specific teams.

- Facilitate new-hire training, refresher sessions, nesting support, product training, and process training as required.

- Prepare, update, and deliver training materials, presentations, training guides, manuals, and course evaluations.

- Coordinate training schedules based on business requirements and operational needs.

- Apply adult learning principles and effective training methodologies to improve knowledge retention and employee performance.

- Adapt training delivery to accommodate different learning styles and levels of comprehension.

- Monitor trainee progress, assess learning outcomes, and provide constructive feedback.

- Identify training gaps and recommend improvements to enhance training effectiveness.

- Use Learning Management Systems (LMS) and other training tools to support learning delivery and track progress.

- Collaborate with operations and other stakeholders to ensure a smooth transition of trainees from training to production.

- Support continuous improvement initiatives and maintain high standards of training quality.

- Take ownership of assigned training activities and ensure timely completion of deliverables.

## Qualifications and Requirements

- Minimum of **2 years of overall BPO industry experience**.

- At least **6 months to 1 year of experience as a BPO Trainer**.

- Familiarity with adult learning principles, curriculum design, and training methodologies.

- Excellent verbal and written English communication skills.

- Strong presentation, facilitation, coaching, and interpersonal skills.

- Ability to manage trainees with different learning styles and learning speeds.

- Proficiency in Learning Management Systems (LMS) and training tools.

- Experience creating or modifying training materials is an advantage.

- Strong organizational skills, adaptability, and attention to detail.

- Willingness to work onsite in Sucat and accommodate shifting schedules.

- Comfortable with a contractual employment arrangement until April 2027.

## Compensation and Employment Details

- Basic salary: ₱25,500–₱35,000 per month.

- Performance-based bonus: Up to ₱2,500.

- Contract duration: Until the end of April 2027.

- Work arrangement: 100% onsite in Sucat.

- Shift schedule: Shifting.

- **HMO and other benefits are not provided for contractual roles.**

## Recruitment Process

1. Eligibility check.

2. Quick screening with Corporate Talent Acquisition (CorpTA).

3. Preparation of demo materials to be submitted via email.

4. Final interview and demo presentation with the Hiring Manager (HM), conducted virtually on a graveyard schedule.

## Pre-Screening Questions

Candidates will be asked the following questions during the initial screening:

1. How many years of total BPO experience do you have?

2. How long have you worked as a Trainer in the BPO industry?

3. What types of training have you handled (Nesting, New Hire, Product, Process, or Refresher)?

4. How many trainees do you typically handle per batch?

5. What training tools or Learning Management Systems (LMS) have you used?

6. Do you have experience creating or modifying training materials?

7. How do you handle trainees with different learning styles or slower comprehension?

8. Are you willing to work onsite in Sucat on a shifting schedule?

9. Are you comfortable with a contractual position until April 2027?

10. What is your expected basic salary?

11. What was your last drawn salary?

12. Have you ever worked for Teleperformance (TP), PSG Global Solutions, Majorel, or Aegis, either directly or through a third-party company?

## Important Eligibility Requirement

**Former employees of Teleperformance (TP), PSG Global Solutions, Majorel, and Aegis are not eligible for rehire**, whether directly or through a third-party company.

Interested candidates who meet the experience requirements and are comfortable with the contractual arrangement are encouraged to apply.

Add a clear application call to actionClarify contractual benefits and exclusions