Are you an expert in process transformation, data analytics, and Lean Six Sigma methodologies with extensive leadership experience in the BPO or customer service industry? We are looking for a strategic leader to drive process excellence for a major operation!

Location: Manila / Taguig Area (Hybrid setup)
⏰ Schedule: Flexible / Shifting schedule as required by the business (May include nights, weekends, or holidays)
Employment Type: Full-time (1 Headcount Available)
Start Date: ASAP

KEY QUALIFICATIONS & REQUIREMENTS:
• Bachelor of Computer Applications or Post Graduate Certificate in Data Science and Business Analysis (or related fields).
• REQUIRED: Certified Lean Six Sigma Black Belt (CSSBB or equivalent).
• 12–15 years of leadership experience in business analysis roles.
• 12–15 years of operational and technical expertise in business reporting and management principles within the call center, BPO, or customer service industry.
• 8–10 years of hands-on data analytics experience.
• Deep to Expert proficiency in Microsoft Excel, MS Word, and MS PowerPoint.
• Exceptional written/verbal communication, process documentation, training delivery, and presentation skills.
• Amenable to working on a graveyard or flexible shifting schedule.

HOW TO APPLY:
If you meet the qualifications and are ready to lead process transformation, please send your updated CV along with your answers to the pre-screening questions below to:

Email: kenmerc6@gmail.com
Subject Line: Application - Director Process Excellence

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SCREENING QUESTIONS (Include your answers in your email):
1. Highest educational attainment:
2. Are you a Certified Lean Six Sigma Black Belt? (Yes/No & Details):
3. Total years in leadership positions for business analysis roles:
4. Total years of working knowledge/technical understanding of business reporting and management within BPO/customer service:
5. Total years of data analytics experience:
6. Last drawn salary:
7. Salary expectations:
8. Are you amenable to working in a hybrid setup within Metro Manila/Taguig on a flexible/shifting schedule? (Yes/No):
9. Can you start immediately once hired? (Yes/No):

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