Job Description:

Job Title: Assistant Manager – HR Operations & Master Data Management

Job Code: 433069
Location: Chennai
Experience: 7–10 Years
Band: BPO 4
Salary: Up to ₹12 LPA
Industry: HR Operations / Human Resources / Shared Services

Job Summary

We are looking for an experienced Assistant Manager – Master Data Management (ETP) to manage employee master data across HR, payroll, timekeeping, and benefits systems. The role is responsible for maintaining accurate employee records, processing employee lifecycle transactions, performing data reconciliations, and ensuring compliance with organizational policies, labor regulations, and union agreements.

Key Responsibilities

1. Employee Master Data Management

• Process employee master data changes, including cost center updates, compensation changes, and pay rate adjustments.
• Manage updates to union codes, ensuring the Benefits team is informed of all union-related changes.
• Update employee office locations, supervisors, job titles, and primary job numbers.
• Process job changes, promotions, demotions, employee transfers, and other movement-related transactions.
• Manage primary job number changes for employees within the same location and across different locations.
• Maintain accurate and up-to-date employee records across HR and related systems.

2. Employee Lifecycle Management

• Review and process new hire records and validate promotion transactions.
• Manage employee returns from Leave of Absence (LOA), leave transactions, and employee terminations.
• Process reactivations, employee status changes, and Return of Equity (ROE) transactions, as applicable to the organization's processes.
• Maintain subcontractor records and process personal action requests.
• Ensure all employee lifecycle transactions are completed accurately and within established timelines.

3. Data Reconciliation and Reporting

• Prepare and analyze data reconciliation and fallout reports between ADX and WinTeam, and LISA and WinTeam, where applicable.
• Investigate data discrepancies, perform manual corrections, and ensure timely resolution of identified issues.
• Reconcile HR, payroll, timekeeping, and benefits-related data to prevent downstream processing errors.
• Identify recurring data issues and support process improvements to enhance data accuracy and operational efficiency.
• Maintain appropriate documentation and audit trails for data changes and reconciliation activities.

4. Compliance, Audits, and Quality Reviews

• Conduct periodic and ad-hoc reviews of anniversary bonuses, pay rates, and employee job data.
• Audit employee records to ensure accuracy and compliance with internal policies and procedures.
• Validate benefits-impacting changes associated with union code updates.
• Ensure employee data is maintained in accordance with applicable labor laws, union agreements, and organizational requirements.
• Support internal audits, quality checks, and compliance reviews as required.

5. Employee Information Maintenance

• Process and validate employee personal information changes, including address, email address, and phone number updates.
• Update direct deposit and banking information in accordance with established verification procedures.
• Process Social Insurance Number (SIN) updates while maintaining confidentiality and data security.
• Ensure sensitive employee information is handled securely and in compliance with applicable data protection requirements.

6. IT and Cross-Functional Coordination

• Raise, track, and manage IT service tickets related to employee data updates, contact information changes, and system access dependencies.
• Coordinate with Payroll, Benefits, HR Business Partners, and IT teams to resolve data-related issues.
• Ensure system updates are completed accurately and reflected across connected platforms.
• Communicate transaction status, discrepancies, and resolution timelines to relevant stakeholders.
• Contribute to continuous improvement initiatives related to master data management and HR operations.

Required Skills and Competencies

• Strong knowledge of HR operations, employee master data management, and employee lifecycle administration.
• Hands-on experience in payroll operations, payroll inputs, and employee data maintenance.
• Experience working with HRIS, payroll, and timekeeping systems such as ADX, WinTeam, LISA, or similar platforms.
• Strong analytical, data validation, and reconciliation skills.
• Ability to investigate data discrepancies and implement accurate corrections.
• Knowledge of employee compensation changes, job movements, employee status changes, and benefits-related data.
• Understanding of labor regulations, union agreements, and HR compliance requirements.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Effective communication and stakeholder management skills.
• Ability to manage multiple transactions, meet deadlines, and maintain data confidentiality.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field.
• 7–10 years of experience in HR Operations, Payroll Operations, Master Data Management, or Order Management.
• Experience supporting employee master data processes in a shared services or business process outsourcing environment.
• Familiarity with data reconciliation, audit reporting, and cross-system integrations.
• Experience coordinating with HR, Payroll, Benefits, and IT teams.

Key Performance Indicators (KPIs)

• Employee master data accuracy and completeness.
• Timely completion of employee lifecycle transactions.
• Data reconciliation accuracy and resolution of system fallouts.
• Compliance with internal policies and audit requirements.
• Reduction in data errors and recurring discrepancies.
• Adherence to turnaround times and service-level agreements (SLAs).

Ideal Candidate Profile

The ideal candidate will have extensive experience in HR operations and employee master data administration, with a strong understanding of payroll-related processes, employee lifecycle transactions, and HRIS platforms. The candidate should be detail-oriented, analytical, and capable of coordinating with multiple stakeholders to maintain accurate employee records and ensure smooth HR and payroll operations.

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