Role: Customer Data Specialist

Location: Hyderabad
Experience: 5–8 Years
Band: BPO 3
Job ID: 404304
Shift: US Shifts

Education & Experience

• Must be a graduate.
• 5–8 years of experience in Supply Chain / Logistics Operations.
• Understanding of Inventory Management, Warehouse Operations, and Master Data.
• Good knowledge of MS Office, including Word, Excel, and Power BI.

Key Responsibilities

• Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.
• Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.
• Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.
• Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.
• Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.
• Perform New IB setup along with SAP/SMAX location configuration.
• Conduct ATP (Available-to-Promise) checks to support service and parts availability.
• Manage software version updates and related system configuration changes.
• Ensure accuracy and governance of SMAX part setup and service-related master data.

Required Skill Set

SMAX Configuration & Operations:

• Service contract, part, technician, and stocking location setup.
• Scheduled and unscheduled Work Order creation.

SAP Functional Knowledge:

• Customer master and technician setup.
• Installed Base (IB) lifecycle management.
• SAP–SMAX location integration.

Service Operations:

• ATP validation.
• Software version update coordination.
• SAP–SMAX data synchronization.

Key Skills

• Analytical thinking and strong analytical skills.
• Excellent communication skills.
• Result-oriented approach.
• Strong working knowledge of SMAX and SAP service operations.
• Expertise in service order lifecycle management, including master data configuration.
• Ability to evaluate ATP, IB accuracy, and service readiness.
• Effective coordination with service, logistics, and technical teams.
• High attention to detail in system configuration and master data governance.

Must-Have Skills

• Experience in transportation planning and execution, warehouse coordination, and shipment lifecycle tracking.
• Ability to reconcile shipment records (dispatch vs. receipt, freight bills vs. contracted rates) and resolve discrepancies.
• Hands-on experience with ERP/TMS/WMS systems such as SAP S/4, SAP TM/EWM, Oracle, or Manhattan.
• Familiarity with Ariba/e-invoicing portals for vendor communications.

Good-to-Have Skills

• Experience in Logistics.
• Knowledge of inventory principles and master data governance.

Role Expectations

• Own and ensure end-to-end accuracy of service master data across SAP and SMAX.
• Act as a key operational support for service contracts, Installed Base, and work order management.
• Ensure seamless SAP–SMAX integration for customers, technicians, locations, and parts.
• Proactively identify and address gaps in service setup, parts readiness, and system configuration.
• Support continuous improvement through process standardisation, system enhancements, and data audits.
• Organise timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews.
• Hands-on experience with ERP/TMS/WMS systems (SAP S/4, SAP TM/EWM, Ariba, or similar tools) for logistics and inventory transactions.
• Support continuous improvement initiatives in logistics and inventory processes.
• Update SOPs and training documents.
• Willingness to work in US shift timings.

Other Skills

• Excellent communication.
• Good analytical skills.
• Team player.

Additional Information

• Ex-TCS employees cannot apply.
• PAN and DOB are required for profile creation.
• Graduation is compulsory.