HR Delivery Lead – L&D (German Language B2.2+)

Location: Bangalore
Experience: 16–18 Years
Role Overview

We are looking for an experienced HR Delivery Lead – L&D with German language proficiency to lead large-scale global HR Shared Services and Hire-to-Retire operations. The ideal candidate will have strong experience in HR Outsourcing (HRO), HR Shared Services, BPS Service Operations, Service Management, contract management, and SLA/KPI reporting.

German language proficiency at B2.2/C1 level or above is mandatory.

Must-Have Skills

• German language proficiency at B2.2/C1 level or above.

• 16–18 years of progressive experience in HRO, HR Shared Services, or Global Business Services.

• Strong experience in BPS Service Operations / Service Management reporting.

• Hands-on experience in contract management and SLA/KPI reporting.

• Proven experience managing large-scale global delivery operations.

• Strong client, stakeholder, team management, and leadership skills.

Preferred

• Experience in Human Resources Outsourcing (HRO).

• Experience managing global HR Shared Services and Hire-to-Retire processes.

• Exposure to Learning & Development operations and talent management.

Key Responsibilities

Delivery Leadership

• Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes.

• Ensure achievement of service levels, operational targets, quality standards, and customer satisfaction.

• Establish governance frameworks to drive operational excellence, accountability, compliance, and predictable service outcomes.

Customer & Stakeholder Management

• Act as the primary delivery leader for customer engagements.

• Build trusted relationships with clients and German-speaking stakeholders.

• Conduct governance reviews, performance reporting, business reviews, and executive-level presentations.

• Manage contractual commitments and SLA/KPI performance.

Learning & Development

• Provide leadership and oversight for global Learning & Development operations.

• Drive capability development, training readiness, and talent development initiatives.

• Support standardization and continuous improvement of L&D processes.

Transformation & Technology

• Drive HR transformation, service modernization, process standardization, and operational excellence initiatives.

• Leverage automation, analytics, AI, RPA, and Agentic AI to improve service outcomes and operational efficiency.

• Work with HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM, and ServiceNow HRSD.

Workforce & Talent Leadership

• Own workforce planning, staffing strategy, capability development, succession planning, and talent management.

• Lead multi-location and multicultural teams supporting global customer engagements.

• Ensure timely onboarding, training, and readiness of delivery teams.

Financial & Commercial Accountability

• Manage account-level financial performance, revenue realization, margins, productivity, and cost optimization.

• Identify opportunities for account expansion, transformation, and value creation.

Risk, Compliance & Controls

• Ensure compliance with contractual obligations, internal governance standards, audit requirements, data privacy regulations, and HR policies.

• Identify and mitigate operational risks.

• Drive continuous improvement in processes and controls.

Domain Skills

• HR Outsourcing (HRO)

• HR Shared Services

• Global Hire-to-Retire Operations

• Learning & Development Operations

• Talent Management and Performance Administration

• HR Service Delivery Transformation

• Global Delivery Management

• Workforce Administration and Employee Lifecycle Management

• Talent Acquisition and Onboarding

• Payroll and Compensation Administration

• HR Governance, Risk and Compliance

• Service Delivery Excellence and Operational Governance

• Business Process Re-engineering and Standardization

• Automation, Analytics and Cognitive Operations

• AI and Agentic AI in HR Services

• Workday, SAP SuccessFactors, Oracle HCM

• ERP, Workflow and Service Management Technologies

• Customer and Employee Experience Improvement

Skills & Experience

• Proficiency in global HCM tools and solutions.

• Exposure to ERP and automation tools.

• Strong client management and leadership capabilities.

• Excellent interpersonal, verbal, written communication, and presentation skills.

• HR Analytics, Data Analytics, AI, Automation, or RPA certifications are preferred.

• Strong analytical, problem-solving, risk management, and decision-making skills.

Candidate Eligibility

• Ex-TCS employees are not eligible to apply.

• PAN and DOB are required for profile creation.

• German language proficiency at B2.2/C1 or above is mandatory.

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