Job Title: Microsoft Dynamics 365 Functional Analyst (Core CRM) – Application Engineer

Location: Makati City, Philippines
Work Setup: TBD
Shift: Night Shift – 10:00 PM PST/PHT
Experience: 2–3 Years
Salary: PHP 110,000 – PHP 116,000 per month
Headcount: 4

Job Summary

The Microsoft Dynamics 365 Functional Analyst will support and enhance the Dynamics 365 CRM platform by translating business requirements into effective CRM solutions. The role will work closely with business stakeholders, product owners, and technical teams to optimize CRM processes, improve user experience, and support business operations.

Key Responsibilities

• Gather, analyze, and document business requirements and user stories.

• Configure Dynamics 365 CRM components, including tables, forms, views, dashboards, business rules, and security roles.

• Design and optimize CRM and customer service business processes.

• Support workflow automation using Dynamics 365 and Power Automate.

• Conduct functional testing, coordinate UAT, and validate delivered solutions.

• Provide end-user support, training, and troubleshooting.

• Collaborate with development teams to deliver scalable and sustainable CRM solutions.

• Drive continuous improvement initiatives to improve user adoption and operational efficiency.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.

• 2–3 years of hands-on experience with Microsoft Dynamics 365 CRM.

• Experience with Dynamics 365 Customer Service, Sales, or similar CRM modules.

• Strong understanding of CRM business processes and requirements analysis.

• Hands-on experience configuring Dynamics 365 entities, forms, views, business rules, workflows, and security roles.

• Familiarity with Dataverse, Power Automate, and Agile delivery practices.

• Strong analytical, communication, and stakeholder management skills.

Preferred Qualifications

• Experience with Dynamics 365 Customer Service Workspace and Omnichannel.

• Knowledge of Power Apps and broader Power Platform capabilities.

• Exposure to integrations, APIs, and data migration activities.

• Microsoft Dynamics 365 or Power Platform certifications.

Top 5 Skills

1. Microsoft Dynamics 365 CRM

2. CRM Configuration & Business Processes

3. Requirements Analysis & Functional Consulting

4. Power Automate & Dataverse

5. UAT / Functional Testing & Stakeholder Management

Important Eligibility

• Strong hands-on Microsoft Dynamics 365 CRM experience is required.

• Relevant Dynamics 365 project experience should be clearly highlighted in the CV.

• Candidates should have hands-on experience configuring Dynamics 365 entities, forms, views, business rules, workflows, and security roles.

• Candidates must be amenable to the required work setup in Makati once finalized.

• Candidates must be amenable to the night-shift schedule.

Pre-Screening Questions

• What is your highest educational attainment?

• How many years of hands-on experience do you have with Microsoft Dynamics 365 CRM?

• Do you have hands-on experience configuring Dynamics 365 entities, forms, views, business rules, workflows, and security roles?

• What is your last drawn salary?

• What is your expected salary?

• Are you amenable to working onsite or hybrid in Makati with a night-shift schedule?

• What is your notice period?