(URGENT) Operations Supervisor – T-Mobile Account

Location: Alphaland, Makati City, Philippines
Work Setup: Onsite
Shift: Graveyard / Shifting Schedule
Salary: ₱35,000–₱45,000 per month
Headcount: 6
Employment Type: Full-time

Job Summary

We are hiring experienced Operations Supervisors to lead teams supporting the T-Mobile (Telo) account. The ideal candidates will have strong BPO leadership experience, excellent performance management skills, and the ability to drive operational efficiency, customer satisfaction, and service delivery.

Key Responsibilities

• Manage daily team operations to achieve productivity, quality, and SLA targets.

• Monitor KPIs, attendance, service levels, and individual team performance.

• Conduct regular coaching, feedback sessions, and performance reviews.

• Identify performance gaps and implement improvement plans.

• Handle escalated operational and customer-related concerns.

• Ensure compliance with client policies, procedures, and business standards.

• Prepare daily, weekly, and monthly performance reports.

• Coordinate with Quality, Training, and Operations teams.

• Drive employee engagement, retention, and team development

Qualifications
At least 1 year of supervisory or team leadership experience in a BPO environment, preferably handling international Telco accounts such as T-Mobile, Verizon, or AT&T.
Candidates must have experience supporting international Telco accounts. Those with local/domestic Telco experience only will not be considered.
Strong knowledge of KPI/SLA management, productivity monitoring, quality assurance, and team performance.
Excellent coaching, communication, problem-solving, and people management skills.
Ability to handle escalations and implement action plans to improve team performance.
Willing to work onsite at TP Alphaland, Makati City, on a shifting/graveyard schedule.

Pre-Screening Notes – Operations Supervisor (T-Mobile/Telo)

1. How many years of BPO experience do you have? Please specify if you have telecommunications (Telco) or T-Mobile account experience.
2. How many years of leadership or supervisory experience do you have in a BPO environment?
3. How many agents or team members have you directly handled?
4. Are you amenable to the ₱35,000–₱45,000 monthly salary package, on-site work at TP Alphaland, Makati, and a shifting schedule?
5. Have you previously worked for Teleperformance (TP), Majorel, PSG Global Solutions, or Aegis, either directly or through a third-party agency?
6. What is your current or last drawn monthly salary?
7. What is your expected monthly salary?