Role: O2C Analyst – End-to-End Operations & GST/TDS

Location: Kolkata

Experience: 1 to 7 years

Band: BPO 1/2/3

Salary: up to 9 LPA

Job code: 435433


Job Overview


We are seeking experienced Order to Cash (O2C) professionals to manage end-to-end accounts receivable operations, including customer order validation, billing, collections, cash applications, debit and credit note processing, refunds, month-end closing activities, and MIS reporting.


Candidates should have proficiency in SAP and Microsoft Excel, a strong understanding of Indian accounting standards, GST and TDS, and the ability to ensure accurate processing, timely resolution of discrepancies, and compliance with internal policies and regulatory requirements.


Key Responsibilities

Order Management and Billing

Validate and process customer orders in ERP systems, ensuring compliance with agreed terms and applicable requirements.

Generate accurate invoices, apply GST correctly, and ensure timely e-invoicing as per statutory requirements.

Process debit notes, credit notes, and refunds in accordance with applicable policies and accounting requirements.

Resolve discrepancies related to invoices, payments, credit notes, and customer accounts.

Respond to customer billing and payment queries and coordinate with relevant stakeholders for resolution.

Collections and Accounts Receivable

Support collections and cash application activities, ensuring accurate allocation and recording of customer payments.

Monitor outstanding receivables and prepare accounts receivable (AR) ageing reports.

Follow up on overdue payments and resolve billing disputes and payment delays.

Support TDS adjustments and GST-related credit note processing, where applicable.

Reporting and Month-End Closing

Prepare AR ageing reports, Daily Sales Reports, overdue and outstanding receivables reports, and other MIS reports.

Support month-end closing activities and ensure accurate recording and reconciliation of O2C transactions.

Maintain accurate financial records and provide timely reports for management reviews.

Compliance and Audit Support

Ensure compliance with Indian accounting standards, GST regulations, TDS provisions, internal policies, and established controls.

Maintain appropriate documentation and reconciliations for financial transactions.

Support internal and external audits by providing the required information and supporting documents.

ERP Systems and Process Improvement

Use SAP and other relevant ERP tools to manage O2C transactions and troubleshoot process-related issues.

Identify opportunities to improve process efficiency, accuracy, and turnaround time.

Support automation initiatives, including AI-driven solutions, to optimize O2C operations.

Prepare and maintain Standard Operating Procedures (SOPs) and process flows.

Additional Responsibilities for BPO3

Handle escalations involving billing disputes, payment delays, and complex receivables issues.

Manage O2C activities for high-value customers and complex, high-volume transaction environments.

Lead continuous improvement initiatives and collaborate with cross-functional teams.

Mentor junior team members and support adherence to service-level agreements (SLAs) and key performance indicators (KPIs).


Required Qualifications and Skills

Education: B.Com (Hons.), M.Com, MBA (Finance), CA Inter, or ICWA Inter.

O2C Experience: Relevant experience in Order to Cash or Accounts Receivable operations, according to the applicable band.

ERP Knowledge: Working knowledge of SAP; advanced ERP knowledge expected for BPO3.

Accounting and Taxation: Good understanding of Indian accounting standards, GST, and TDS.

Microsoft Excel: Strong Excel skills, including data analysis and reporting.

Analytical Skills: Ability to investigate discrepancies, resolve issues, and analyze receivables data.

Communication: Good communication skills for customer interactions and coordination with internal stakeholders.

Documentation: Ability to prepare SOPs, process flows, reports, and reconciliation records.

Work Setup: Willingness to work 100% from the office in Kolkata.


Preferred Qualifications

Experience in high-volume transaction environments such as manufacturing, retail, or technology.

Familiarity with O2C automation tools and process optimization practices.

Exposure to AI-driven solutions for O2C optimization, particularly for BPO3.

Strong stakeholder management and process improvement capabilities for senior-level roles.



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