Role/Skill: Purchase Order Processing Team Member

Location: Kolkata

Experience: 2-7 Years

Band: BPO 2/3



PURPOSE:

 Execute end-to-end Procure-to-Pay (P2P) operations with strong hands-on experience in Purchase Order (PO) processing

 Ensure accurate and timely PO creation and amendments in line with agreed SLAs and procurement policies

 Work independently to manage daily operations while coordinating effectively with multiple stakeholders

 Provide highquality service through clear communication, ownership of issues, and continuous improvement mindset


ACCOUNTABILITIES

 Process Purchase Orders (POs) including creation, changes, and closures with high accuracy

 Meet SLA, productivity, and quality targets for PO processing activities

 Coordinate with business users, procurement teams, vendors, and AP teams to resolve POrelated queries

 Independently manage stakeholder communication and calls, providing status updates and issue resolution

 Identify process gaps, recurring issues, or inefficiencies and suggest process improvements

 Ensure compliance with procurement policies, approvals, and audit requirements

 Maintain documentation, trackers, and standard operating procedures (SOPs)


SKILLS

 Develop a moderate level of proficiency in the following systems:

­ MS Office Word, Excel, and PowerPoint

 Good understanding and experience of JDE Module or SAP

 Have fluency in reading, writing, and speaking English.

 Can interact with customers in a professional, courteous manner

 Shows genuine empathy to customers experiencing connection difficulties.

 Ability to handle difficult customer conversations and work under pressure.

 Actively identifies customer cues and responds appropriately.

 Able to communicate effectively across a group with diverse backgrounds.

 High energy, self-motivation with a high degree of accountability

 Strong analytical skills

 Time management

 Documentation and knowledge sharing.

 High level written communication skills to interact with key stakeholders

 3-5 years of experience in Procurement/P2P

 Candidate should be ready to work in ANZ shift.(4/5AM)

 Should possess positive attitude to support the business.

 Should be flexible for working hours.

 5 days’ work from office is mandatory



PAN and DOB are required for profile creation